Steve Muro heads the National Cemetery Administration (NCA), the division of the Department of Veterans Affairs that manages 131 national cemeteries and provides burial services for military veterans and eligible family members. The NCA recently received the highest rating ever in the American Customer Satisfaction Index, beating out all other federal agencies and even top corporations. Muro discussed his on-the-job experiences and his leadership principles with Tom Fox, a guest writer for On Leadership and vice president for leadership and innovation at the nonprofit Partnership for Public Service. Fox also heads up their Center for Government Leadership.
Reported by Washington Post 40 minutes ago.
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